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Terms & Conditions

Terms of Use

The use of this website and the content contained therein is governed by the Terms of Use listed on this page. By using this site, you are expressly acknowledging that you accept and will be bound by the terms and conditions hereof. We request and strongly recommend that you read these Terms of Use prior to using the website. If you do not agree to or wish to be bound by the terms of use, you may not access or otherwise use the web site. The services which are located at “www.worldoneforex.com” are owned and operated by World One Forex India Private Limied (“WorldOne”). These terms may be modified from time to time and the users are advised to review the most updated Terms of Use.

All rights not otherwise claimed under this terms and conditions or by WorldOne, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. WorldOne does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the “content”) contained on, distributed through, or linked, downloaded or accessed from any of the services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the service.

We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided on “as is” basis but with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall WorldOne be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the service, the materials and the products. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.

The information presented here has been compiled from publicly aired and published sources. WorldOne respects these sources and is in no way trying to infringe on the respective copyrights or businesses of these entities. WorldOne reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the service or the materials.

Terms of Web Site User(s) Eligibility

User(s) means any individual or business entity that uses and has the right to use the services provided by WorldOne on this website. Our services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user(s) should not be a minor or otherwise incompetent as per Indian Contract Act 1872, or any other relevant any Indian Law.

WorldOne strongly advises its users that while accessing the web site, they must follow/abide by the applicable laws and WorldOne is not responsible for the possible consequences caused by your act during the use of this web site. WorldOne may, in its sole discretion, refuse the service to anyone at any time without assigning any reason.

General Terms & Conditions for the Provision of Products & Services

While WorldOne exercises the required diligence, we will not be responsible for any fraudulent transaction executed via us by forgery or unlawful information or transactions executed by forged information’s. The User will be solely responsible for such action and liable to regulatory actions

The Customer further confirms that the foreign exchange released for the above-mentioned purpose will be used within 180 days of purchase. In case it is not possible to use within 180 days, same will be surrendered to an Authorised Person.

The Customer also declares that he/she is not a Politically Exposed Person (PEP) or related to any PEP.

All documents as required by the prevailing law/rules formed by the Reserve Bank of India or any other competent authority are mandatory.

Any application for release/remittance of Foreign exchange through all sources, including the current application needs to be within the overall limit prescribed by the Reserve Bank of India and that the source of funds for making the said remittance is out of the customer’s own funds.

The foreign exchange so obtained shall not be used for any prohibited purposes as laid down by the RBI in its Directions issued from Time to time including under the PMLA, 2002.The Customer further declares that the transaction details of which are mentioned in the application does not involve, and is not designed for the purpose of any contravention or evasion of the provisions of the FEMA, 1999 or of any Rule, Regulation, Notification, Direction or Order made there under.

The Customer agrees that once the funds remitted by him/her have been transmitted by WorldOne (through AD Bank) to the correspondent and/or beneficiary banks abroad, WorldOne shall not be responsible for any delays in the disbursement of such funds including the withholding of such funds by the correspondent and/or beneficiary bank. The Customer agrees that once the funds are remitted, intermediary bank charges may be levied by the correspondent and/or beneficiary banks, which may vary from bank to bank and that in the event the transaction is rejected by the correspondent and/or beneficiary bank because of incorrect information submitted by him/her, any charges levied by the beneficiary bank or exchange losses incurred in this connection, would be borne by the Customer who would be liable to pay the same to WorldOne

We are headquartered in Delhi, and service is provided pan-India through our partner who is an RBI-authorised forex agent. All transactions are executed by this authorised dealer, and Forex will be delivered only after in-person KYC and verification of original documents to the satisfaction of the authorised dealer.

The source of fund for making the purchases/remittances on this site belong to the applicant and the foreign exchange shall not be used for prohibited purposes.

Encashment of currency notes will be executed after verification by our partners for the condition/validity of notes. The transaction can be denied / cancelled if the partner does not find the currency appropriate for encashment.

All taxes like GST, TCS etc and any other taxes which might be introduced by the government or ministry of finance are applicable as the case may be.

ATM WITHDRAWAL CHARGES (a) ATM withdrawal Charges are specific to each bankcard. Please check the appropriate bank website for the same. General schedule of charges will also be available in the information booklet provided with the card kit.

Card offered will be of the choice of WorldOne

All encashment will be done only in favour of cardholder, irrespective of payment being done by primary cardholder (Regulatory Norms and Standard Operating Procedures).

Deals if any booked during the closure timings, will be processed only during next working day at the particular day’s rate.

Payment Policy

Transaction will be processed only after clearance of payment via RTGS / NEFT / cheque clearance

Complete payment needs to be processed within the time stipulated after placing the order or else the rates would be subject to change and will be applicable as and when the complete payment and documentation is received

NO direct cash deposits into our bank account is permitted and entire amount shall be forfeited forthwith.

Cancellation Policy

World One deals in highly a volatile financial product wherein the cost of providing a product service and change by the minute and also there are significant financial and compliance costs to cancel any transaction, once initiated. While World One believes in helping its customers as far as possible, it is not possible for World One to entertain any cancellation request in toto once the order has been agreed by both the sides. Any sale order can be cancelled only at the current buying price of the same currency and any purchase order can be cancelled at current sale price of the same currency.

World One deals in highly a volatile financial product wherein the cost of providing a product service and change by the minute and also there are significant financial and compliance costs to cancel any transaction, once initiated. While World One believes in helping its customers as far as possible, it is not possible for World One to entertain any cancellation request in toto once the order has been agreed by both the sides. Any sale order can be cancelled only at the current buying price of the same currency and any purchase order can be cancelled at current sale price of the same currency.

World One deals in highly a volatile financial product wherein the cost of providing a product service and change by the minute and also there are significant financial and compliance costs to cancel any transaction, once initiated. While World One believes in helping its customers as far as possible, it is not possible for World One to entertain any cancellation request in toto once the order has been agreed by both the sides. Any sale order can be cancelled only at the current buying price of the same currency and any purchase order can be cancelled at current sale price of the same currency.

In case of any cancellation of an order (on client's request or non-compliance), World One reserves the right to levy a cancellation/administrative charges of up to 5% of the order value or INR 2,500 (whichever is higher)

The refund of any taxes (GST, TCS etc), if possible would be subject to the prevailing laws

Failing to produce the necessary KYC / Documents required for transaction in original within Two days of placing orders may lead to cancellation of the order.

Refund Policy

Any refund of the amount due based on the cancellation of the order as mentioned under the cancellation policy or whatever reason shall be refunded to the same account from where the money has come in to our account with in 15 (fifteen) working days of the amount becoming refundable.

Liability Policy

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

WorldOne strives to provide completely accurate and timely services to our customers. However, given the nature of the business, there is a possibility of human error. Customers are strongly advised to review/check the currency being delivered, the nature and denomination of the forex card and/or the remittance details. WorldOne would not have any liability once the services have been accepted and approved by the Customer.

  • The liability of WorldOne for any deficiency in service prior to completion would be limited to the least of:
    1. the actual financial expense suffered by the customer directly due to the deficiency, or
    2. INR 2,500

Delivery Policy

Deliveries only to the area covered by WorldOne (Mon to Sat 9.30 AM to 6.30 PM). We reserve the right to change, amend the scope of service area.

Doorstep delivery would be subjected to a service charge ranging from Rs. 100 till Rs. 1000 depending on the location and amount of foreign exchange requested. Forex delivery would be executed from Mon – Saturday (10am till 5pm) except Sundays and Bank Holidays. We reserve the right to the changes in delivery terms of forex as it may be deemed to be necessary

Terms and conditions including the usage of PPI’s

(PPI includes all variants of Semi closed instruments issued by WorldOne, in physical or virtual form):
  1. This prepaid payment instrument (PPI) is governed by the Payment and Settlement Systems Act, 2007 & Regulations made there under, Issuance and Operation of Pre-paid Payment Instruments in India (Reserve Bank) Directions, 2009 (“RBI Guidelines”) and is also subject to directions / instructions issued by the Reserve Bank of India (RBI) from time to time in respect of redemption, repayment, usage etc. and WorldOne does not hold any responsibility to the PPI holder in such circumstances.
  2. The PPI holder (you) must be an individual above 18 years of age and legally competent to enter into a contract
  3. The following are the limits that would apply to any PPI issued to card holder with minimum details of the holder:
    • The amount loaded in such PPIs during any month shall not exceed INR Ten Thousand (INR 10,000) and the total amount loaded during the financial year shall not exceed INR One Lakh (INR 1,00,000).
    • The account holder shall converted such PPI into KYC compliant semi-closed PPIs within a period of 12 months from the date of issue of PPI, failing which no further credit shall be allowed in such PPIs. However, you shall be allowed to use the balance available in the PPI.
  4. The following are the limits that would apply to any PPI issued to card holder after completing KYC of the PPI holder:
    • The amount outstanding shall not exceed INR One Lakh (INR 1,00,000) at any point of time
    • The overall limit of such card is INR Six Lakh (INR 6,00,000) in a financial year
    • You can register the beneficiaries by providing their bank account details.
    • In case of such pre-registered beneficiaries, the funds transfer limit shall not exceed INR One Lakh (INR 1,00,000) per month per beneficiary.
    • The funds transfer limits for all other cases shall be restricted to INR Ten Thousand (INR 10,000) per month.
    • There is no separate limit on purchase of goods and services using PPIs.
  5. Cash loading to PPI is limited to INR Fifty Thousand (INR 50,000) per month or the prevailing laws subject to overall limit of the PPI.
  6. You may register your own account for process of funds in case of closure of wallet. However, this is subject to successful verification of documents.
  7. WorldOne may use the KYC submitted by you for business purposes.
  8. You hereby agree to use the PPI for all transactions with prescribed merchants for the products/services as mentioned by the merchant on its website and further agree not to use it for any unlawful purpose/activities. You will neither abate nor be a party to any illegal/criminal/money laundering/terrorist activities undertaken by using PPI.
  9. WorldOne shall not be responsible for any fraud or misuse of PPI and you agree to be personally liable for any and all costs, taxes, charges, claims or liabilities of any nature, arising due to any such fraud or misuse of PPI.
  10. You hereby declare that your name does not at anytime appear in the consolidated list of Terrorist Individuals / Organisations as circulated by RBI from time to time.
  11. WorldOne shall not be liable / responsible for any defect in the product / merchandise / goods or services purchased / availed using PPI. Any dispute or claim regarding the product / merchandise / goods or services purchased / availed on the website of the merchant using PPI must be resolved with the designated merchants. WorldOne does not own any responsibility to the PPI holder in such circumstances.
  12. WorldOne will charge payment gateway service fees to you for use of the PPI on the designated merchants. The said fees will be displayed on payment gateway page at the time of transaction or as listed on the website as applicable from time to time.
  13. No redemption or cash withdrawal is permitted in PPI, except as per directors of RBI, if any. The PPI has a minimum validity of one year from the date of activation. Any unutilized balance remaining in the PPI after date of expiry shall be forfeited after three years from the expiry date of PPI as per RBI Guidelines.
  14. In the event of closure of PPI, expiry of validity period of such PPIs the balance amount available shall be transferred to pre-designated bank account or other PPIs of same issuer (or other issuers as and when permitted) Provided at the time of issuance of the PPI.
  15. You have an option to close the PPI and transfer the balance as per the applicable limits to your predesignated bank account in your name subject to verification of cancelled cheque and KYC.
  16. You have an option to close the PPI by transferring funds back to source. However, this is subject to time limit of 90 days from load date, if the sources of such load was debit/credit/net banking /wallets.
  17. In case the PPI is lost or misplaced, you shall promptly inform WorldOne in writing (letter/e-mail). The PPI shall then be blocked and WorldOne may issue new PPI as per prescribed procedure in this regard with the balance amount for a nominal charge as may be prescribed by WorldOne from time to time.
  18. Any duplication of PPI will be subject to cancellation without intimation.
  19. The PPI cannot be used for transactions in currencies other than the ones stipulated.
  20. The PPI once utilised for any transaction cannot be reverted back (other than when refunded by the merchant).
  21. PPI is not transferable.
  22. Any money refunded or returned shall be credited to the ewallet of the customer. He shall either use the said balance or refund it to his bank account. No cash refunds are permitted against the value in the ewallet.
  23. WorldOne reserves the right at any time to refuse for any reason whatsoever, the use of the PPI on the website/mobile application/IVRS of designated merchants.
  24. You shall promptly inform WorldOne of any change of your personal details (name, mailing address, e-mail address etc.) or any other required data provided for the issuance of PPI and submit the fresh KYC documents in respect of such change, as may be demanded by WorldOne.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by WorldOne. "Worldone.com" has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that WorldOne shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination of Access

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Intellectual Property Rights:

All Trademarks and logos or registered Trademarks and logos found on the site should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any Trademark displayed on the site without the written permission of WorldOne or such third party that owns the Trademark displayed on this site.

WorldOne and its logos are our Trademarks or registered Trademarks. Website content means its design, layout, text, images, graphics, sound, video etc. The web site content embodies trade secrets and intellectual property rights protected under copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with WorldOne.

Trademark

All WorldOne related icons and logos are registered trademarks or trademarks or service marks of WorldOne in various jurisdictions and are protected under applicable copyright, trademark and Intellectual Property laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.

Copyright

All content on this website is the copyright of WorldOne except the third-party content and link to third party website on our website.

Governing Law

These Terms shall be governed and construed in accordance with the laws of India without regard to its conflict of law provisions & disputes if any shall be contested in the courts of New Delhi only.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes / Updates

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact /Mail us

If you have any questions about these Terms please mail info@worldone.com or call +91-11-4160 4004